Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
General Returns
- Returns accepted within 7 days of delivery
- Items must be in original packaging, undamaged, and unused
- Return shipping costs are the responsibility of the buyer
- Refund processed within 5-7 business days of receiving the return
Damaged or Defective Items
- Inspect all deliveries upon receipt and sign for any visible damage
- Report damage within 48 hours of delivery with photographic evidence
- We will arrange replacement or repair at no cost for defective items
- Warranty claims are handled separately — see product warranty details
Warranty
- All products come with manufacturer warranty
- Frame: Up to Lifetime Warranty
- Parts: Up to 2 Years
- Labour: 1 Year
- Extended warranty available for commercial installations